The Practical Law research software from Thomson Reuters serves legal know-how to thousands of law firms. My task was to design a system that would compile hundreds of thousands of resources and documents into an easily navigatable tool. The tool had to be web-based, and fit within the Practical Law style guide, while at the same time being innovative and incredible easy to use.
Role: Lead UX, Information Architect, Visual Designer
In order to create such a complex tool, paper sketching, wireframing and user testing were a must. We went through multiple rounds of user testing and iterations to make a tool that was truly useful.
Initial Sketch Wireframes
User Testing & Interviews
I started an iterative process using prototyping and testing with real editorial and legal users. This was done in effort to validate assumptions, confirm hypotheses, and create a culture of constant improvement around the tool. We used extensive rounds of user testing to constantly improve the final product.
User testing showed that having a more comprehensive view of the tool would be most useful. That, paired with the testing hurdle to view the intended complex interactions, led me to adopt Figma as a new tool for design and prototyping.
Finally, multiple rounds of user testing led us to a refined and intuitive research tool.
All together, we were able to create and update a successful complex tool for thousands of users that increased efficiency and user adoption.